HELP WANTED!

Do you love to code? Are you creative? Do you love to create IVR application which can translate into amazing customer experience? Then read on!. We are looking for junior IVR application developers to join our amazing team.

Key Responsibilities:

• Participates in technical design, development and implementation of application systems.
• Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.
• Writes documentation that describes installation and operating procedures.
• Writes new programs of moderate complexity and scope, working with basic applications systems designs and specifications and utilizing standard procedures and techniques.
• Interfaces with system designers to design, code, test and implement application programs.
• Participates in post- implementation reviews of both application development content and process to maximize and share learning.
• As appropriate; designs and codes business process models; designs and codes business rules and algorithms.

Goals and Expectations:

• Align with company principles of simplicity | stability | speed | savings
• Deliver high-quality work with speed thus saving money for our clients
• Perform to the highest expectations of integrity and trust
• Assists in developing application specifications.
• Share knowledge with others, internal or external.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems or related field required.
• 3+ years IVR Development Experience
• 3+ years of Genesys Voice Portal
• 3+ years of JAVA or .NET Development
• 3+ years of relational database experience
• 3+ years of OOD, OOP and Design pattern
• 3+ years of Genesys Contact center experience
• Java, VXML or Microsoft certification

Business Development is all about relationships. Do you agree? If yes, Then Read On! We are looking for a passionate business development specialist to partner with us in our growth

Key Responsibilities:

• Prospects for new Professional and Managed Services opportunities.
• Engages in senior level Customer meetings to discuss Customer’s business issues and explores how GTS can help resolve those issues.
• Exhibits a real “passion” for solving customer's staffing problems and is very aggressive in setting customer discussions.
• Organize and track all outreach information in GTS's CRM software.
• Communicate with prospective customers using cold phone and email outreach.
• Coordinate with senior executives at GTS to prepare for and execute on sales meetings/calls with prospective customers.
• Collaborate with sales on Sales presentation.

Goals and Expectations:

• Meet prospect meeting targets via cold calling and lead generation efforts.
• Provides input and recommendations to Marketing on current offerings; how to improve/expand and accelerate business growth.
• Assists in developing marketing materials and client presentations.
• Perform to the highest expectations of integrity and trust
• Be a team player

Required Skills:

• 5+ years’ experience selling outsourcing services, professional and managed services..
• Strong track record of success in selling outsourcing services to Enterprise customers.
• Strong financial and business acument.
• Strong negotiation skills
• Deep knowledge of: managed services; outsourcing; staff augmentation
• Genesys customer experience platform experience desirable, but not required.
• Bachelor’s Degree.
• Strong influence management skills.
• Independent; self-motivated; strong drive; high energy;.
• Excellent in building strong relationship.
• Exceptional communication skills—verbal and written.

Do you have entrepreneurial spirit? Are you passionate about building new business? Then read on...

Key Responsibilities:

• Sell our services to clients across North America.
• Develop, grow and nurture business relationships with small, medium and large organizations.
• Be proactive and develop new business leads.
• Follow-up on leads generated in a timely and professional manner.
• Create, implement and execute on Sales Plan in line with company objectives.
• Manage Sales cycle.

Goals and Expectations:

• Provides input and recommendations to Marketing on current offerings; how to improve/expand and accelerate business growth.
• Assists in developing sales plans.
• Perform to the highest expectations of integrity and trust
• Be a team player
• "Be Human"
• Treat every customer with utmost respect

Required Skills:

• Excellent communication and presentation skills.
• Strong track record of individual quota attainment.
• Excellent solution-selling, negotiating and closing skill.
• Strong time management, detail-oriented and organized.
• Can multi-task.
• Excellent customer service skills.
• At least two year of sales experience.
• Solid understanding of Genesys and contact center environment.

Can you create anything from scratch? Do you have immense love for coding?

Key Responsibilities:

• Participates in technical design, development and implementation of application systems.
• Designs and codes programs; creates test transactions and runs tests to find errors and revise programs.
• Writes documentation that describes installation and operating procedures.
• Writes new programs of moderate complexity and scope, working with basic applications systems designs and specifications and utilizing standard procedures and techniques.
• Interfaces with system designers to design, code, test and implement application programs.
• Participates in post- implementation reviews of both application development content and process to maximize and share learning.
• As appropriate; designs and codes business process models; designs and codes business rules and algorithms.

Goals and Expectations:

• Align with company principles of simplicity | stability | speed | savings
• Deliver high-quality work with speed thus providing higher ROI for our clients
• Perform to the highest expectations of integrity and trust
• Assists in developing application specifications.
• Share knowledge with others, internal or external.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems or related field required.
• 3+ years Genesys Platform SDK Development Experience
• 3+ years Genesys Outbound Custom Development Experience
• 3+ years Java or .NET Web Development Experience
• 3+ years of JAVA or .NET Development
• 3+ years of relational database experience
• 3+ years of OOD, OOP and Design pattern
• 3+ years of Genesys Contact center experience
• Java or Microsoft certification